Frequently Asked Questions

Expert guidance on our tailoring, heritage services, and online orders.

How do I determine my correct size for a tailored suit?

We recommend referring to our comprehensive size guide located on each product page. For the perfect fit, we offer a professional measuring service at our physical boutiques in London, Edinburgh, Cambridge, and Oxford.

What is your return policy for online purchases?

Items purchased online can be returned within 28 days of receipt, provided they are in their original, unworn condition with all tags attached. Please note that bespoke and personalized items are non-returnable.

Do you offer international shipping?

Yes, we ship our luxury apparel and accessories to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the order.

Can I book a graduation gown hire online?

Yes, our dedicated academic hire service allows you to book your gown, hood, and mortarboard through our specialized graduation portal. We recommend booking at least 21 days before your ceremony.

How should I care for my Ede & Ravenscroft wool garments?

To maintain the longevity of your high-quality wool pieces, we recommend professional dry cleaning only. Store garments in a cool, dry place using the provided breathable garment bags and cedar hangers.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.